Refund policy
We offer a 30 day refund or replacement for most of our products, but with EXCEPTIONS. (please scroll up to view non returnable products list).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please email us at smokeroutletstore@gmail.com.
‼️Exceptions / non-returnable items
Certain types of items cannot be returned such as: perishable goods (such as Edibles and Food products), consumables (such as nicotine/hemp including pre-rolls), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, sale items or gift cards are not returnable or refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Policy
Every Customer needs to provide:
- Proof of purchase (order number from smokeroutletstore.com)
- Video/Images describing the issue you are having if applicable.
- All Customers must reach out to us within the 30 days of purchasing date.